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Contact Center

Transform your contact center into a strategic customer experience management tool.

Connected contact center, satisfied customer

Your contact center is made modern and interactive thanks to Kavkom tools. Fully equipped to meet the challenge of responding to an increasingly connected customer base, you can count on our telephony and management solutions to provide impeccable customer service 24 hours a day.

Connected contact center, satisfied customer

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    Advantages of the Made in Kavkom Contact Center

    A highly developed call transfer strategy

    A highly developed call transfer strategy

    Efficiently direct callers to the appropriate queue based on operator’ availability and activities. No more wait times and call routing errors!

    Responsiveness, personalization and fluidity

    Responsiveness, personalization and fluidity

    By interacting with the databases and customer files available on the interface, your operators personalize their calls and streamline customer interactions. Among other data, the dropped call rate provides a valuable indicator of customer satisfaction.

    Focus on operator productivity

    Focus on operator productivity

    Kavkom Phone System’s call monitoring and supervision options make it easy for you to analyze operator productivity. In 1 click, listen in on a call in progress and intervene if necessary to train your operator without the customer being aware of it.

    Call recording

    Call recording

    Record calls and keep them for 3 months at no extra charge. (Or unlimited on your Connected Dropbox Space) With these recordings that can be replayed and downloaded at will from your client space, review the conversations between customers and operators in 1 click (Service in accordance with the GDPR of May 25, 2018).

    Phone System

    Prorated invoicing & no obligations!

    Basic

    10
    user / month
    100% unlimited inbound calls
    Mobile redirection included
    Virtual number offered
    Order

    Comfort

    20
    user / month
    100% unlimited inbound and
    outbound calls
    Virtual number offered
    Order

    Custom

    Ask for a personalized plan
    according to the needs of your business.

    Features of the telephony of tomorrow

    Features of the telephony of tomorrow
    • Operator dashboard on the online interface
    • Automatic contact file retrieval/display upon reception of their call
    • Indication of the operator’s status
    • Agent supervision tools
    • Smart call queues (IVR, dynamic routing, performance-based, directly by operator…)
    • Permissions & Call queue status in realtime
    • Call queue history and reports

    And more…

    Kavkom, the ideal partnership to perfect the customer experience with your contact center!

    Tailored

    Request a personalized quote based on your business needs.