KAVKOM CONTACT CENTER SOLUTIONS
Transform your contact center into a strategic customer experience management asset.
KAVKOM telecommunications tools allows you to operate a modern, interactive Contact Center that is fully equipped to deal with the challenges of today’s marketplace.You can count on our solutions to provide impeccable customer service continuously. Also, we provide all the telephony management tools you need to address your customers’ requests efficiently.
Forward your calls strategically
Efficiently direct callers to the appropriate queue according to your agents’ availability and activities in order to reduce hold times and call routing errors.Whithout distributing calls equitably.
The analyses and reports of your communications are available at all times. You thus benefit from direct interaction with your databases and customer records. Among other data, the call abandonment rate allows you to measure your customers’ responsiveness regarding the services they receive.
Assess your agents’ productivity
The call monitoring and supervision options allow you to analyze and measure your agents’ productivity, and even actively listen to an ongoing call and intervene to train your agent behind the scenes. Thanks to the overall display of the volume of calls waiting or the number of agents connected in real time via a dashboard.
Record calls and preserve the recordings for seven days without any extra charge. You can then review and download the calls as many times as you wish from our client area. Guarantee quality service.
CONTACT CENTER FEATURES :
|Smart queuing (IVR, Dynamic and skills-based Routing, Direct Agent Routing)|
|Real-Time queue Status|
|Agent Performance Dashboard|
|Manage agent presence and status|
|Agent supervisor tools|
|Historical call queue reporting|
“Take advantage of this ideal partnership for business communications executed to perfection! “
Tailor-made technical assistance