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Fonctionnalités

Features

Discover a whole range of practical features designed for better call quality

Optimize your business telephony with Kavkom

Professional Telephone Standard VoIP IPBX, international virtual numbers, CRM Hybrid Customer Relationship Management software… Kavkom provides your company with all the advantages of VoIP telephony. Now connected to their workstations via a simple internet connection, regardless of their location, your company’s agents gain mobility, responsiveness, professionalism and performance, regardless of the service concerned.

Customer service, call center, after-sales service in online sales shops, employees working from home… all benefit from a range of telephony functions (call routing, number portability, call transfers…) coupled with IT solutions for prospecting (Predictive Dialer, Robot Dialer) and management (hybrid CRM). Kavkom transforms your company’s telephony with major technological innovations, for a small budget. Hosted business telephony, relieved of the constraints of installing or maintaining equipment, this is the secret of the Kavkom unlimited plan.

Lead management Lire plus

Manage your leads, the way you want. Qualify them by creating contact sheets, organizing them, classifying them by file, and tagging them, editing them… Use the CRM functionalities – making appointments, sending email or SMS… – to make them evolve along the conversion funnel, from simple prospects to loyal customers.

Customizable modules Lire plus

To refine the qualification of your leads, nothing like the classification by files suggested by the KAVKOM CRM. You create files – modules – by category of leads and name them according to your needs: “appointment”, “new leads”, “to call back”. You can even create customizable fields for more precise processing.

Customizable fields Lire plus

With the KAVKOM CRM, create as many fields as you want to qualify your prospects according to your needs. Vary the display of fields from one module to another, if that helps.

Calendar Lire plus

KAVKOM CRM is above all an intuitive and devilishly efficient Agenda. Record all events relating to your Customer Relationship: calls, appointments, tasks. Assign Leads or user agents to these events. Receive a reminder or notification when they approach.

Distance between
appointments
Lire plus

A very useful feature for organizing the planning of field agents. View the geographical distance from one appointment to another in the KAVKOM CRM calendar. The distance calculation is automated, as soon as the “address” fields are filled in on the prospect file.

Creation of events Lire plus

Take advantage of the wide possibilities offered by KAVKOM CRM in terms of organization. Create targeted events for the follow-up and conversion of your leads: Calls, Tasks, Appointments… Configure Reminders and Notifications (by email, on the interface…) to reinforce your reliability.

User access
management
Lire plus

Create groups and associate them with your users – Agents, Sales representatives, Accounting, Technical support, etc. Give them personalized access – Privileged or restricted – to information relating to leads, to KAVKOM CRM functionalities depending on their status and their field of competence.

Statistics Lire plus

In the blink of an eye, consult the statistics of the KAVKOM CRM, reliable indicators of your Customer relationship: the number of leads added, qualified prospects, comments made, events, scheduled appointments, tasks performed, sales concluded… over selected periods; weekly, monthly, semester.

E-mail sending Lire plus

The KAVKOM CRM includes a function for sending e-mail to your interlocutor – personalized or predefined e-mail – from the Contact form or from the interface workstation, even during a call.

SMS sending Lire plus

The KAVKOM CRM includes a function for sending an electronic message to your interlocutor – personalized or predefined SMS – from the Contact form or from the interface workstation, even during a call.

E-mail & SMS Templates Lire plus

Set up multiple e-mail / SMS templates for your sales or support teams in advance. Write the texts corresponding to the key stages of the Customer Relationship and automatically insert the relevant variables of the contact files (name, first name, address, etc.). The user just has to click to send an e-mail / SMS adapted to his interlocutor.

Lead conversion Lire plus

On the KAVKOM CRM, the evolution and conversion of leads is easily measured. You create a conversion tunnel sequenced into several folders, modules. And moving the leads, or groups of leads, from one module to another along the tunnel, you will see the state of your portfolio.

Import of leads Lire plus

Importing your lead / customer / contact database to KAVKOM CRM only takes a few minutes. Select the appropriate file and upload it in 1 click.

Customizable tags Lire plus

One of the key strengths of KAVKOM CRM in terms of contact management is the infinite capacity it grants to create colored labels. These “tags” applied to your leads, allow you to sort them during a search and obtain a quick overview of their quality. Simple and practical!

Statistics Lire plus

In the blink of an eye, consult the statistics of the KAVKOM CRM, reliable indicators of your Customer relationship: the number of leads added, qualified prospects, comments made, events, scheduled appointments, tasks performed, sales concluded… over selected periods; weekly, monthly, semester.

E-mail sending Lire plus

The KAVKOM CRM includes a function for sending e-mail to your interlocutor – personalized or predefined e-mail – from the Contact form or from the interface workstation, even during a call.

SMS sending Lire plus

The KAVKOM CRM includes a function for sending an electronic message to your interlocutor – personalized or predefined SMS – from the Contact form or from the interface workstation, even during a call.

E-mail & SMS Templates Lire plus

Set up multiple e-mail / SMS templates for your sales or support teams in advance. Write the texts corresponding to the key stages of the Customer Relationship and automatically insert the relevant variables of the contact files (name, first name, address, etc.). The user just has to click to send an e-mail / SMS adapted to his interlocutor.

Lead conversion Lire plus

On the KAVKOM CRM, the evolution and conversion of leads is easily measured. You create a conversion tunnel sequenced into several folders, modules. And moving the leads, or groups of leads, from one module to another along the tunnel, you will see the state of your portfolio.

Import of leads Lire plus

Importing your lead / customer / contact database to KAVKOM CRM only takes a few minutes. Select the appropriate file and upload it in 1 click.

Customizable tags Lire plus

One of the key strengths of KAVKOM CRM in terms of contact management is the infinite capacity it grants to create colored labels. These “tags” applied to your leads, allow you to sort them during a search and obtain a quick overview of their quality. Simple and practical!

1 virtual number offered Lire plus

Benefit from a free virtual number. For your 1st order, Kavkom offers you the virtual number of the country of your choice. You benefit from a local code to stay closer to your customers. Want to keep your current business phone number? Kavkom ensures portability and gives it access to a range of advanced features.

HD voice quality Lire plus

Going through a KAVKOM line means ensuring High Definition call quality for all stations in your company. Thanks to Kavkom’s network infrastructure, benefit from: – Autonomous transmission channels, guaranteed without a host network – Smooth calls in HD quality. For better listening to your interlocutors – 100% digital monitoring.

RING groups Lire plus

A ringing group is a grouping of several telephones which can ring simultaneously, or else one after the other in “cascade”. You assign to each work team, to each department, to each agent, the ringing group corresponding to their prerogatives. Useful for dispatching the management of calls. More information on how to configure a ringtone group (add help link).

Call forwarding Lire plus

Don’t leave your incoming calls unanswered! Are you in a meeting, traveling or simply absent and you want to redirect incoming calls to your voicemail, your mobile or your colleagues? The KAVKOM interface includes a function for programming call forwarding. With just a few clicks, you configure the appropriate call transfer and ensure that your contacts are taken care of quickly.

Incoming call blocking Lire plus

The KAVKOM interface gives you the ability to identify the numbers of incoming calls and assign them a status. Authorize or block unwelcome numbers by creating a blacklist that can be updated as needed.

Call restriction Lire plus

In accordance with the GDPR law of June 20, 2018, the KAVKOM teams have developed an outgoing call restriction module. Complementary to the blocking of incoming calls, it allows you to identify the numbers to be blocked automatically on a blacklist, in order to prohibit the call by your services and users.

Call log Lire plus

The call history gives you access to a multitude of decisive information on incoming and / or outgoing calls from all of your telephones. At a glance, you will know the time and duration of each call, the number of calls made, received and unanswered. An essential tool for analyzing the performance of a call center and making strategic decisions for better efficiency.

Call recording Lire plus

The recording of incoming and outgoing calls is one of the flagship services of Phone System Kavkom. At any time, you are free to access the details of each conversation, listen to it and download it from the “Call log & recordings” menu. Indispensable for the training and progress of your teams.

Inter-site call Lire plus

Do you have several agencies, offices? Make your calls internally at no additional cost, just like in a local network. Your lines being hosted on the same KAVKOM domain, you can call your colleagues internally, even if they are not connected to the same internet network. Your business telephony is centralized!

Double appel Lire plus

The Kavkom Phone System allows several calls to be placed on hold simultaneously. Without wasting time or opportunity, you put your interlocutor on hold, manage the second call, and resume the initial call in one click.

Call pickup Lire plus

Hear a colleague’s vacant ring ringing and refuse to leave that call unanswered? Intercept it quite simply from the keys of your telephone and, supreme comfort, identify the number of the caller before picking up!

User profiles Lire plus

Create as many users as you have lines! On the KAVKOM Phone System, the number of users is unlimited. Once the profiles are created, divide them into user groups so that they have personalized permissions and access.

User group management Lire plus

Create groups and configure them according to the profile of the users – Administrators, Agents, Sales representatives, Accounting, Technical support, etc. Configure tailor-made access to the KAVKOM interface and its functionalities by customizing permissions and restrictions.

Line management
interface
Lire plus

Manage the lines (extensions) of your company from your Kavkom interface. Connect them to the IP telephones or Softphones of your choice. Associate them with qualified users to efficiently operate workstations.

Park supervision Lire plus

See at a glance the availability of your agents and gain efficiency. KAVKOM supervision makes it possible to observe the state of the lines of each of your employees and to intervene if necessary from the interface. You have the option of listening and cutting a conversation remotely when needed.

Multi-site management Lire plus

If your company is established on several sites around the world, the Kavkom multi-site management solution is THE right SOLUTION! All incoming calls are grouped together on the same virtual switchboard and it is up to you to dispatch them according to their purpose to the different geographical sites. You supervise the various sites very simply on your online interface, regardless of the number of positions.

Internal Conversation Spying Lire plus

With the Spy function of the KAVKOM Phone System, monitor all calls made or received by your agents without them noticing. Identify their contacts as well as the time and duration of their calls.

Workplace Lire plus

On the KAVKOM interface, each user has their own virtual workstation! View the current communication. If your correspondent is listed in the CRM (Customer Relationship Management software), his information sheet is instantly displayed. If it is not listed, you can create a file for it in the CRM – in real time – by filling in the corresponding fields. From the workstation it is possible – including during a call – to send e-mails & SMS, create events, note comments, attach documents, locate the interlocutor via Google Maps and even more!

Upgrading Lire plus

In the workstation of the KAVKOM interface, your correspondent’s file automatically “goes up” if the latter is referenced in the CRM and the “telephone number” field is filled in. If this is not the case, you can create a file for it in the online CRM, indicating all the information useful for its identification.

Managing incoming calls Lire plus

Manage incoming calls by setting up your numbers. When a number from your company is requested, decide to ring a line, a group of rings, to redirect the call to an IVR, to a voice menu or to a messaging system. All from the KAVKOM web interface.

SMS sending Lire plus

At any time, send a personalized SMS – or pre-recorded template – to your contact in 2 clicks. Connected to your database, the KAVKOM SMS system makes it possible to automatically retrieve and integrate into the body of the SMS all the desired variables (Name, Address, etc.). A crucial gain in reactivity.

E-mail sending Lire plus

At any time, send a personalized e-mail – or pre-recorded template – to your contact in 2 clicks. Connected to your database, the KAVKOM e-mail system allows you to retrieve and automatically integrate into the body of the e-mail all the desired variables (Name, Address, etc.). Did you say reactive?

Calendar Lire plus

Take advantage of the KAVKOM interface calendar to manage your events. Plan your calls, your tasks, your appointments, on the Phone System. As well as the Customer Relationship Management software (CRM) offers wide possibilities in terms of organization.

Google Maps location Lire plus

By editing the address of your prospects on their Contact Form, their Google Maps location will automatically be displayed on your KAVKOM web interface. Useful to indicate a route to your interlocutor or plan the agenda of your sales representatives.

Contact form comment Lire plus

The KAVKOM Phone System allows you to comment on the files of your interlocutors. Prospects, Customers, Partners… your contact person’s file “goes back up” is instantly displayed on the screen, leaving the agent to formulate his time-stamped comments – indicating the date & the name of the user. Indispensable for the informed processing of cases.

Customizable sales
pitch
Lire plus

Create personalized arguments on the KAVKOM web interface and assign, by number, to the different departments of your company. Technical Support, Sales Department, After-Sales Service… on each call, the user instantly sees the argument corresponding to the type of line called on his workstation. Easy file follow-up. An accelerated team training time.

Export / Import of Contacts Lire plus

Import and export an unlimited number of contacts as files in .csv format in the Kavkom CRM. Classify your leads, by module and by tag and qualify them in record time. Once the import is complete, all you have to do is assign them to a user agent in a very intuitive way, manually or automatically.

Exporting the call log Lire plus

With the KAVKOM Phone System, exporting your call history becomes child’s play. Select the appropriate filters – incoming calls, outgoing calls, period or time slot… according to your requirements and configure a tailor-made export, prior to the detailed analysis of your data.

Export statistics
lines
Lire plus

The Phone System gives you the option of exporting statistical data for telephone lines in the form of .csv and .pdf files. A reference tool for Call Centers concerned with the assessment – and progress – of their agents. Number of calls received, made, missed, length of calls, average of incoming and outgoing calls, dates and times of calls, etc. Have clear reports on various media .csv .pdf

Statistics Lire plus

Information about your company’s calls is automatically recorded on the KAVKOM interface. These statistics are a great tool for analyzing your business telephony. Valuable for adjusting your strategy, improving your performance, and reducing your costs.

Statistics by number Lire plus

All call statistics filtered by company phone numbers.

Statistics by position / agent Lire plus

All call statistics filtered by telephone line and user agent extension. Also serves as a time clock for staff.

Statistics by country Lire plus

All call statistics filtered by country and geographic code.

Global statistics Lire plus

All call statistics unfiltered.

Live statistics Lire plus

View live call statistics.

Customizable voicemail Lire plus

The customizable voicemail of the Kavkom Phone System can be configured on each telephone set according to your expectations: Choose to send calls to voicemail directly or only in the event of a vacancy. Deliver a standard or personalized voice message. You create the number of voicemail boxes you like, you protect them with a password, you compose the voicemail announcement, you activate the notification and / or the forwarding of voicemail messages to your mail… Notify users of a missed message or call, on their Web Interface or by email which may include an attached audio file.

Missed call to e-mail Lire plus

Be informed at any time of the activity of your line for maximum reactivity! When you miss a call, the KAVKOM Phone System generates a report that it sends directly to your mailbox. In this notification, you receive the details of the call and the caller.

Messaging to e-mail Lire plus

Always be responsive and informed at all times! When you are in a meeting, busy or simply unreachable, your correspondents leave their voicemail message on your answering machine. Your message is then converted into an audio WAV file and available from your mailbox.

Voice Messaging Lire plus

In a meeting, busy or simply unreachable? Your correspondents leave you a voice message on the KAVKOM answering machine. The Phone System instantly converts this message into an audio WAV file and transfers it to your mailbox. (zac note: when putting the text online I do not understand what this functionality corresponds to, which seems to be the same as Messaging to Mail, so not online)

Fax to mail Lire plus

Receive all your faxes directly to your mailbox! The KAVKOM Phone System includes a practical application in the business world. Faxes received on your KAVKOM line are digitized and sent to your mailbox. A precious saving of time… and of paper.

Music on hold
configurable
Lire plus

For calls on hold from your customers, partners or suppliers, you are free to broadcast the music on hold of your liking, provided you have previously uploaded it in .WAV format. Want to broadcast them a more powerful message? KAVKOM creates a tailor-made waiting message for you! Transfer the Music files and the Text of the on-hold message and Studio KAVKOM does it for you at no cost …

Click to Call CRM Lire plus

The CRM linked to the KAVKOM Phone System greatly facilitates the sending of calls by your user agents. It’s Click To Call! A click on the correspondent’s telephone number is enough to trigger the call and initiate the connection.

Click to Call –
Chrome Extension
Lire plus

On your Chrome Internet browser, all phone numbers are highlighted and you can initiate the call with one click. This is the effect of the Kavkom Click2Call extension, which can be downloaded from the Chrome Web Store. Connected to your telephone line the extension frees you from dialing the number and saves you precious minutes.

Conference room Lire plus

Need to bring together all the employees of your company? The “Conference Bridge” function of the KAVKOM Phone System offers the possibility of establishing conference calls between all users with a line – up to 30 participants – without additional equipment, which can be expensive. A simple connection to your workstation on the interface and the conference can begin! Service included in the monthly plan.

WebPhone Lire plus

With the KAVKOM Web Phone, you no longer need an expensive telephone set or a Softphone to configure! A simple internet connection allows you to call, wherever you are! Assign a KAVKOM line to a user, the Web Phone is ready to use, without configuration. All he has to do is log into the application with his KAVKOM credentials… and make the call.

CTI – The Web Interface Lire plus

Benefit from modern and interactive tools by making full use of computer telephony convergence (CTI). The KAVKOM web interface, with its user-friendly ergonomics, allows you to centralize the management of the telephony of all your company’s sites on an online dashboard.

Waiting line Lire plus

The best way to keep your customers waiting! The KAVKOM virtual queue has been designed to precisely maintain the position of the caller, regardless of the number of simultaneous incoming calls (up to 100!). Informed of the evolution of his place in the queue, your customer waits his turn while going about his activities. The win-win functionality.

Cloud Storage via Dropbox Lire plus

Store your call recordings directly on your cloud via Dropbox. The Kavkom Phone System servers automatically delete call records older than 2 months. To view them unlimited, the Storage Cloud solution – configured free of charge by KAVKOM – transfers them as they go to the servers of your Cloud.

Hybrid CRM Lire plus

KAVKOM CRM is a simple and intuitive Customer Relationship Management Software. Connected to the eponymous Phone System, it facilitates the organization of your customer relationship thanks to a range of hybrid functions: mi CRM, mi Phone System; event management, detailed contact files, SMS sending; sending emails, “uploading” contact files during calls, etc.

IVR menu Lire plus

Improve the efficiency of your telephone reception – and the image of your company – thanks to the Kavkom Interactive Voice Server. All your incoming calls are picked up, directed to a pre-recorded scripted voice menu, qualified by pressing the telephone button and directed to a programmed destination: an extension, a group, a voice mailbox, a sound, etc.

Opening time Lire plus

Configure the routing of incoming calls according to the company’s opening hours from the KAVKOM Phone System interface. For example, if the call is received during business hours, it is routed to a Ring Group or an Interactive Voice Server. If it intervenes outside office hours, it is routed to IVR or messaging.

Music on hold Lire plus

For calls on hold from your customers, partners or suppliers, you are free to broadcast the music on hold of your liking, provided you have previously uploaded it in .WAV format. Want to broadcast them a more powerful message? KAVKOM creates a tailor-made waiting message for you! Transfer the files > Music and Text of the On-Hold Message and KAVKOM Studio does it for you at no cost.

Text to voice Lire plus

With the new Text To Voice feature, create voices for your answering machines, IVRs and voicemail from a single text. Write the text in the interface of the KAVKOM Phone System and the voice is played!

API Lire plus

Access all your telephone lines, view your telephone base, consult the blacklist of blocked numbers, download voice messages to email, send or receive SMS, export leads, etc. List of APIs – Application Programming Interfaces in French – offered by the KAVKOM Phone System is extensive. These APIs provide feedback and cross-referencing of relevant information, necessary for the analysis and proper operation of the system.

Call rate management Lire plus

On the Kavkom Predictive Dialer, each user can customize the dialing rate for telephone numbers and adapt it to their rate of case processing: from 1 to 5 simultaneous calls per agent connected.

Manual calls Lire plus

In addition to automatic dialing, the Predictive Dialer Kavkom gives the possibility of making manual calls at any time; dial telephone numbers outside the dialing list from your workstation on the interface.

Answering machine
detection
Lire plus

Do your outgoing calls end up on answering machines, eat away at your patience and hinder your productivity? The Kavkom Predictive Dialer algorithm detects answering machines, as well as false numbers, faxes… A considerable time saving for your agents!

Number display Lire plus

For better identification – and a more detailed analysis of your Predictive campaigns, choose the phone number to display for each one. Select the most relevant of your Kavkom numbers and assign it in 1 click.

Call qualification Lire plus

Qualify its prospects, the ultimate objective of the call center. With the Kavkom Predictive Dialer qualifying calls during a campaign is easy. Appointment, to remind, without answer … create personalized qualifications and categorize your prospects for optimal treatment.

Call recording Lire plus

Do you care about the quality of your telephone conversations? Call recording is one of KavKom’s flagship services. At any time, you are free to access the details of each conversation, listen to it and download it. Indispensable for the training and progress of your teams. Music on hold for the teleprospector At the launch of each Predictive campaign, while the automatic dialing software dials the numbers, your teleprospector benefits from music on hold prior to the connection. To configure – or to deactivate – according to your tastes! Integrated webphone With the Kavkom Web Phone, you no longer need an expensive telephone set or a Softphone to configure! A simple internet connection allows you to call, wherever you are! Assign a Kavkom line to a predictive user, the Web Phone is ready to use, without configuration. All he has to do is connect to the application with his Kavkom credentials… and make the call.

Real time view Lire plus

See at a glance the availability of your agents … Observe from your interface whether your employees are on break, busy or online and intervene in their current conversation. Kavkom’s live supervisor allows you to analyze a situation very quickly to improve your efficiency.

Multi-campaign Lire plus

Control, edit and execute: The Kavkom Predictive numbering software gives your operators the ability to manage several campaigns in parallel from their workstation on the interface. Maximum performance in minimum time.

Multi-site Lire plus

Are your call centers located all over the world? Kavkom’s multi-site management solution gives you the ability to manage your different sites in one place. Simple and quick to set up, you can easily orchestrate the activity of your call centers on the dashboard of your online interface.

Agent management Lire plus

The Kavkom interface allows you to manage the level of access of your agents to Predictive campaigns. Give them personalized access – Privileged or restricted – to information relating to leads, campaigns and interface features according to their status and their area of ​​expertise.

Dashboard Lire plus

The Predictive Dialer has its own dashboard in the Kavkom online interface. Several statistics relating to your campaigns and the activity of your agents are displayed there. It’s up to you to customize the display using the filters of your choice.

Privilege management Lire plus

Create groups and associate them with your users – Agents, Sales people, Accounting, Technical support… Give them personalized access – Privileged or restricted – to information relating to Predictive Dialers according to their status and their field of expertise.

Add comment Lire plus

The KAVKOM Predictive Dialer allows you to comment on the files of your Prospects. The file of your interlocutor “goes up”, is displayed on the screen instantly, leaving the agent to formulate his time-stamped comments – indicating the date & the name of the user. Indispensable for the informed processing of cases.

Unlimited users Lire plus

As many users as there are Predictive Dialer plans? It’s possible. The predictive dialing software plans to create an unlimited number of users. Do you already have Kavkom telephone lines? Associate them with your Predictive package! By combining the two solutions – Predictive Dialer and Phone System Kavkom, your agents use incoming calls to boost your campaigns.

Upgrading Lire plus

In your workstation on the predictive interface, your prospect’s file automatically “goes up” with each connection. Qualify it by indicating all the information useful for its identification! And save it at any time to use it in your KAVKOM CRM.

Predictive workstation Lire plus

The predictive package guarantees each Telemarketer an online workstation dedicated to their campaigns! Multitasking, it allows the visualization of the communication in progress, the display of the contact card, the qualification of prospects, the sending of emails & SMS, the creation of events, the location of the interlocutor Google Maps life and more!

Campaign export Lire plus

Export your Predictive campaigns in CSV format and obtain the results of these in spreadsheet with rating and qualification, the best tool of the Kavkom automatic numbering software to analyze, correct and perform.

Import of prospects Lire plus

Do you need a quick import of your prospect lists into the Predictive Dialer module? Are they kept in CSV format? Nothing’s easier! You only have to upload them from the workstation of your online KavKom interface. And let the Predictive Dialer do the rest; for example classify them by module or by tag.

Exporting the call log Lire plus

With the KAVKOM Phone System, exporting your call history becomes child’s play. Select the appropriate filters – incoming calls, outgoing calls, period or time slot… according to your requirements and configure a tailor-made export, prior to the detailed analysis of your data.

Global statistics Lire plus

The KavKom Predictive Dialer centralizes all the data collected during calls, a formidable tool for analyzing the results of the campaigns carried out. Study statistics instantly from the interface. Adjust your strategies to strengthen your level of performance and competitiveness in the market.

Statistics by agent Lire plus

Find all the call statistics filtered by telephone line and by user agent position, on the predictive Dialer dashboard.

Live statistics Lire plus

View all call statistics, by agent and by campaign in real time, on the dashboard of your interface. A must in order to supervise your teams and the quality of your campaigns!

Customizable fields Lire plus

In the Predictive Dialer, create customizable qualification fields for your prospects based on the information available. So when importing your prospect file on the Predictive Dialer, you get all the necessary information, accessible and updatable from your workstation!

Configurable music
on hold (Prospects)
Lire plus

When placing a prospect on hold, the prospect waits in the company of music on hold played in the handset, which can be fully configured. Do you want to cultivate the image of your company through custom music / voice? Contact Kavkom support, our studio will record it for you free of charge!

SMS & E-mail Templates Lire plus

Set up several email / SMS templates in advance for your telemarketer teams. Write the texts corresponding to the key stages of the Customer Relationship and automatically insert the relevant variables of the contact files (name, first name, address, etc.). The user only has to click to send an e-mail / SMS adapted to his interlocutor.

Creation of unlimited
campaigns
Lire plus

On the Predictive Dialer Kavkom, create as many campaigns as needed; depending on the profile of your audiences, your prospects, marketing objectives… Take advantage of it, you will never be restricted!

Configure arguments Lire plus

The Kavkom Predictive Numbering Software has an “arguments” function. Very useful for providing your agents with argumentation sheets adapted to the themes of prospecting campaigns / to the profile of the prospects contacted.

Prospect recycling Lire plus

Do you want maximum efficiency? Exceeding your strategic objectives? Activate KavKom Predictive Dialer Recycling! The app supports you towards the optimal management of your campaigns by recycling your prospects; by automatically relaunching all those who have not (yet) answered!

Conference function Lire plus

The Conference Function of the Predictive Dialer; the promise of real-time supervision. Supervise the conversation of one of your agents with a prospect and interact when needed, without additional, sometimes expensive equipment. A simple connection to your workstation on the interface and the conference between your agent, his contact and yourself can begin!

Spy function Lire plus

From real-time supervision, monitor all calls made by your agents without them noticing. Listen to their conversations discreetly, identify their interlocutors as well as the content of their words.

Coaching function Lire plus

Supervising an agent also means guiding and motivating him, in short, coaching him in real conditions. On the Predictive Dialer interface, listen and then join the conversation of one of your agents and, if necessary, coach him without his interlocutor hearing you.

Management of call
schedules
Lire plus

By referencing prospects from Predictive campaigns on KAVKOM CRM. By creating targeted events – Calls, Tasks, Appointments… – for the follow-up and conversion of your leads. By setting up Reminders and Notifications – by email, on the interface, etc. – to strengthen your reliability.

“Predictive” lead management
on Kavkom CRM
Lire plus

Manage your leads, the way you want. Qualify them by creating contact sheets, organizing them, classifying them by file, and tagging them, editing them… Use the CRM functionalities – making appointments, sending email or SMS… – to make them evolve along the conversion funnel, from simple prospects to loyal customers.

SMS sending Lire plus

The KAVKOM CRM includes a function for sending an electronic message to your interlocutor – personalized or predefined SMS – from the Contact form or from the interface workstation, even during a call.

E-mail sending Lire plus

The KAVKOM CRM includes a function for sending e-mail to your interlocutor – personalized or predefined e-mail – from the Contact form or from the interface workstation, even during a call.

Integrated CRM Lire plus

KAVKOM CRM is a simple and intuitive Customer Relationship Management Software. Linked to the Predictive Dialer, it facilitates the organization of your customer relationship thanks to a range of hybrid functionalities: half CRM, half Predictive; event management, detailed contact files, SMS sending; sending emails, “uploading” contact files during calls, etc.

Hourly call rate
management
Lire plus

Thanks to its intelligent automatic dialer, the call capacity of the Kavkom Robot Dialer reaches 150,000 calls / hour simultaneously. Each user can personalize the numbering and distribution rate of messages pre-recorded on Robocalling campaigns.

GDPR blacklist Lire plus

The Kavkom call machine allows strict compliance with the GDPR.

  • Manually: Insert the contacts file to blacklist in the software. If these numbers appear in one of your campaigns, it excludes them immediately.
  • Automatically: if one of the prospects no longer wishes to be contacted, he lets the Robot Dialer know by pressing the “blacklist” key in the predefined menu. It will be automatically blacklisted in the system.

Answering machine
detections
Lire plus

When calls from Robocalling campaigns land on answering machines, the Kavkom Robot Dialer algorithm detects them. Once identified, the numbers are automatically classified and qualified as “responder” in your prospect file.

Connect button Lire plus

The Kavkom Robot Dialer includes an Interactive Server function, allowing the prospect to interact, for example to get in touch with one of your agents, following the broadcast of the pre-recorded message. You are free to configure the menu and assign the linking function to the key of your choice.

Voice message
broadcasting
Lire plus

This very practical feature of the Kavkom Automatic Call Machine offers you the possibility, in one click, of placing a pre-recorded message on the voice mailboxes of all of your prospects.

Import of contact files Lire plus

Do you need a quick import of your prospect lists – company prospecting files or campaigns downloaded by your extraction software – into the Robot Dialer? Are they kept in CSV format? Nothing’s easier! Upload them directly from the interface of your KavKom call machine online. And let Robot do the rest!

Download recordings Lire plus

Call recording is one of KavKom’s flagship services. At any time, you are free to access the details of each call made as part of a Robocalling campaign, to listen to it and to download it. Guaranteed traceability!

Multi Campaign Lire plus

Control, edit and execute: like the Predictive dialing software, the Robot Dialer gives you the ability to manage multiple campaigns in parallel from your workstation on the interface. In “Multi Campaign” mode, load several campaigns simultaneously on your Robot; he will take care of managing them with the same efficiency.

Unlimited users Lire plus

As many users as there are Robot Dialer plans? It’s possible. The software allows the creation of an unlimited number of users. Do you already have Kavkom telephone lines? Combine them with your Robot Dialer packages! By combining the two solutions your agents also benefit from incoming calls to boost your campaigns.

Live supervision Lire plus

View in real time the call data of your Robocalling campaigns on the Kavkom interface. The profile of prospects picking up their phone, pressing a connection button, online with your agents, statistics of active campaigns…

Statistics in real time Lire plus

This Robot Dialer menu soberly displays all of the Automatic Numbering campaigns in progress as well as the summary of the available statistical data: the name of the campaign, the number of connections, of channels used as well as the number of CPS . In real time for optimal monitoring.

Global statistics Lire plus

The Kavkom Robot Dialer centralizes all the data collected during calls; the call times, their duration, their qualification method, rejected or unanswered calls, etc… a formidable tool for statistical analysis of the campaigns carried out. Precious for adjusting your strategies and strengthening your levels of performance and competitiveness in the market.

Statistics by campaign Lire plus

Have precise statistics for each of your Robocalling campaigns: at a glance, view the general status of the campaign, calls made, pre-recorded messages broadcast and connections made.

Export campaign data Lire plus

Export your Robocalling campaigns in CSV format and obtain the results of these in a spreadsheet with rating, qualification, matchmaking data… the best Kavkom Robot Dialer tool to analyze, correct and perform.

Contact management via
Kavkom CRM
Lire plus

Use KAVKOM CRM – Customer Relationship Management Software – simple and intuitive. Connected to the Robot Dialer, it facilitates the organization of your customer relationship thanks to a range of hybrid functions: event management, detailed contact files, sending SMS; sending emails, “uploading” contact files during calls, etc.

Scheduled campaign Lire plus

Program the launch of your Robocalling campaigns on the interface of the Kavkom Robot Dialer: Select the day and the time slot suitable for each audience. The software memorizes your preferences and plays pre-recorded messages from your company at the desired timing.

Campaign recycling Lire plus

Do you aspire to exceed your strategic objectives? The KavKom Robot Dialer “recycling” mode of prospects is designed for that! By automatically relaunching all prospects who have not (yet) reacted to your messages, absent or on answering machine, the app brings your campaigns to optimal efficiency.

Transfer of contacts
between campaigns
Lire plus

Another feature of the Kavkom Robot Dialer attesting to its ease of use: the transfer of contacts from one Robocalling campaign to another. Perfect for simplifying the management of your campaigns.

Configurable Robot Dialer
functions
Lire plus

Connection via the keys on the keypad, filing of voice messages, answering machine detection, automatic call transfer after broadcast of an announcement … combine all these features of the Kavkom Robot Dialer according to your needs by creating scenarios that suit your needs. hearings.

Customized voice message
creation
Lire plus

Vous désirez cultiver l’image de votre entreprise / de votre association / de votre parti politique au moyen de messages personnalisés ? Ecrivez les messages destinés à la diffusion sur le Robot Dialer KavKom, nos équipes les enregistrent dans un studio professionnel. Une garantie de qualité et de personnalisation optimum. Il ne vous restera plus qu’à importer les fichiers audio pour lancer la campagne de Robocalling.

Call forwarding Lire plus

Don’t leave your incoming calls to a geographic number unanswered! Are you in a meeting, traveling or simply absent and you want to redirect incoming calls to your voicemail, your mobile or your colleagues? The KAVKOM virtual number interface includes a call diversion programming function. With just a few clicks, you configure the appropriate call transfer and ensure that your contacts are taken care of quickly, anywhere in the world.

Voicemail Lire plus

The KAVKOM Phone System offers you total freedom to personalize your voice mailbox on a virtual number: you create the number of voice mailboxes you like, on the geographic numbers of your selection, you protect them with a password, you compose the voice announcement, you activate the notification and / or the forwarding of voice messages to your e-mail…

International phone
number
Lire plus

Choose the number(s) that suit your international business from a wide range of destinations. In more than a hundred countries, display a local number, benefit from free incoming calls, locally by your customers and partners. A great guarantee of proximity and trust.

Free call
recording
Lire plus

The recording of calls – incoming and outgoing – the flagship service of the KAVKOM interface is also active – free of charge – on the virtual numbers of your telephone fleet. At any time, you are free to access the details of each conversation, listen to it and download it from the “call details and recordings” menu of your KAVKOM interface or from your Dropbox.

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