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Hybrid CRM

Revolutionize your Customer Relations Management with our Hybrid CRM,
specially developed by our teams at Kavkom

Hybrid CRM

Kavkom CRM, the centralized management of your customer relations

Kavkom CRM, Customer Relationship Management software, is used to qualify prospects and customers, and manage the flow of their relations with the company in the best possible way. And this, with a view to converting them and gaining their loyalty. The Kavkom CRM, a simple and intuitive software, keeps all the promises of Unified Communication. Born of the Coupling of Telephony and IT, it facilitates the organization of your customer relations thanks to a range of hybrid features – Click to Call, automatic display of customer files…, via its webphone in particular.

Discover in this article how a hybrid CRM works Benefits of using a hybrid CRM for call management

How does the Kavkom CRM work

Among other things, it allows you to record customer information, the history of their interactions with the company; to organize them in a relevant way and present them clearly on a dashboard that drives initiative. Contacting the right customer, partner or supplier at the right time with the right information is crucial to nurturing relations; converting prospects into customers or building loyalty. Kavkom Hybrid CRM: the ideal foundation for your company’s sustainability strategy.

Why should we associate your CRM to your call center software? Why should we associate your CRM to your call center software?
Hybrid CRM

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The 5 avantages of the Kavkom Hybrid CRM

Simplicity
Simplicity & Levity

Hosted in the cloud and connected to the Phone System, the Kavkom CRM centralizes all customer data on the online interface for easier decision-making. Instantly deployed, accessible with a simple internet connection, it allows all your employees, wherever they are, to have access to their virtual workstation, a secure online environment containing up-to-date contact information, homogeneous and synchronized in realtime.The secret of optimized customer relations for a light budget.

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Rapidity
Rapidity & Productivity

The hybrid features of the CRM provide a faster processing of calls and requests. The Click to Call feature, the automatic display of customer files for incoming calls, or the listing of past interactions on customer files, allow operators to quickly review the customer’s history with the company and speed up the processing of requests. By automating the writing and sending of emails and texts for the sake of customer follow-up, Kavkom CRM boosts productivity. Especially if you are keeping an eye on your performance indicators!

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Control
Control & Profitability

The Kavkom CRM dashboard provides an immediate readability of the state of relations with each customer, a guarantee of control during campaigns. Given an overview of previous interactions, your operators are able to give customers a personalized reception, anticipate their requests and satisfy them in the best possible way.The customer satisfaction indexes and indicators provided by the CRM guarantee an efficient follow-up on marketing campaigns. Armed with information on top-performing campaigns, marketing executives can optimize budgets and increase ROI with peace of mind.

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Analysis
Analysis & Strategy

Kavkom CRM, due to the reliability of its statistical indicators, favors a personalized approach to calls and the customer experience as a whole. Customer service and sales managers are provided with the best tools to analyze the performance of their operators. Customer data processing, file tracking, work scheduling, email sending… managers can track sales-related activities, check the quality of customer relations and determine the best corrective strategies to boost operator productivity and control of the sales journey.

4
Fluidity
Fluidity & Collaborative Management

Kavkom Cloud CRM software is a formidable tool for optimizing internal exchanges, promoting a smooth and efficient collaborative customer relationship management. Providing your company’s various employees with a varied arsenal of communication channels (e-mail, telephone, texting, notifications…), it facilitates exchanges between employees from different departments, as if they were all physically present at the same site. Another tool, simultaneous access to CRM files and the synchronized history of interactions guarantees an efficient processing of each request even without a dedicated service representative. Result: tight-knit teams, connected services and satisfied customers!

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Fields of action of the Kavkom Hybrid CRM

Enhance the performance of you customer relations
Sales Campaigns
Would you like to have total control over your Sales Journey?

Kavkom Hybrid CRM helps salespeople understand customers and managers monitor team performance.

Marketing Campaigns
Need a simple tool for analyzing, forecasting and optimizing?

Kakom CRM, coupled with the Phone System, provides marketing departments with a complete set of tools to help identify opportunities, plan conversion paths and optimize the ROI of campaigns.

Customer Services
Are you concerned about your customers’ experience and satisfaction rate?

Coordinate the follow-up of your operators with the CRM built into the IP calling system. Up to date on conversation threads and history of interactions, for the greatest customer satisfaction.

E-commerce purchasing management
Need to compare the efficiency of your suppliers?

The Hybrid CRM, connected to the enterprise telephony solution, allows you to note your exchanges, schedule reminder tasks and anticipate the next steps in your customer relationship. Go solo.

In less than one minute, expand your workplace telephony

and test all of Kavkom’s potential on its secure platform

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