Predictive Dialer Software
Reduce your costs and improve your productivity thanks to an intuitive and powerful software.
How to optimize your teleprospecting?
Is your company looking to maximize the impact of its marketing campaigns? To boost the volume of its sales? Kavkom’s Predictive Calling Software or Phoning Software offer is a must to boost the results of your teleprospecting teams. By automating dialing in a smart way, Kavkom’s Predictive Dialer drastically improves the efficiency of your agents; Relieved of unnecessary waiting time, focused on their core business – selling – they can even triple their effective connection time with your prospects. And they mechanically manage to get closer to the set objectives.
Advantages of the Kavkom Predictive Option
Improve your performance
Manage and optimize, with peace of mind, various types of campaigns – prospecting, sales, recruitment – in call transmission as well as in reception thanks to the Kavkom Predictive Dialer/Phone System duo. The predictive dialing software allows you to multiply by 3 the volume of useful calls from your operators, and by 7.5 the average number of calls handled (from 80 to 600 calls handled on average). This guarantees instant improvement in the performance level of your teams.
Save time and Accelerate your Growth
The Kavkom Predictive Dialing software is tailor-made for Call Centers. Its famous algorithm not only makes calls automatically, equipped with “Kavkom Predictive” technology, it avoids answering machine filtering, identifies fax numbers to better bypass them, slaloms between wrong numbers and temporarily sets aside unanswered numbers to try them again later. The dead time between two calls is eliminated, your teleprospector’s concentration capacity is enhanced… and so is your company’s productivity.
Triple operator productivity with Predictive Dialer
Manage call rates, filter unwanted numbers… thanks to an innovative algorithm, Kavkom predictive dialing software eradicates operator downtime. Concentrated on their core business, focused on the conversation, in phase with the sales pitch, your salesforce can multiply their effective call times by 3. These savings on time and concentration enable them to exceed the 600 call average (compared with 80 without the predictive dialer), and mechanically increase the volume of conversions. And thereby, the profitability of your campaigns.
Teamwork and performance
Predictive Dialer’s control features – Listening, whispering, and recording communications – monitoring – call statistics – collaboration – instant shared e-mail and appointment scheduling – and utilization – call scripting, screen pops and lead qualification – promote teamwork and performance improvement.
Simple ergonomics for immediate use
User friendliness is the by-word of Kavkom’s Predictive Dialer software. The multitude of features it provides – especially in “combined” mode with the Kavkom Phone System and CRM – can be handled intuitively, thanks to the clarity of the interface and the quality of the ergonomics. Indeed, the strategy of your predictive campaigns – from the creation to the import/export of files and operator supervision – is easily developed, managed and corrected by means of statistics transmitted in realtime and powerful analytical tools. Your operators also benefit from this powerful simplification: customer files are displayed as soon as they pick up the phone, crucial information can be edited in just a few clicks, sales pitches can be adapted to customer profiles and calendars can be organized intuitively. Time saved is productivity increased.
Predictive Dialer Uses
Optimize your teleprospecting and manage your sales campaigns more efficiently.
Raise awareness and raise funds to support your association’s commitments
Surveys and polls
Test public opinion on social issues and study the popularity of a project with a target group.
Promote political and social change by conveying a candidate’s convictions.
A software designed for Call Centers
Does your Call Center manage large outbound call campaigns?
Thanks to its powerful algorithm and intuitive ergonomics, the Kavkom Predictive Dialer works in service of your operators. By reducing the time spent manually dialing calls, sorting through wrong numbers, chasing down unreachable prospects, waiting for lines to connect; this software saves your agents time and energy. Freed from all these tasks, focused on their message, accompanied by a Customer Relationship Management software with multiple features, they gain in productivity and working comfort. A must-have tool to be tested right away!
The Kavkom Predictive Dialer, a user’s guide
- Set up/configure the campaign.
- Import the file containing contact, customer and/or prospect data into the predictive dialer software.
- The software automatically dials the number – or the list of desired numbers avoiding redundancies, answering machines, unanswered calls… – in a random or predefined order.
- All that is left for the operator to do is initiate the conversation and make the sale. If they wish, they can dial a number manually.