Call recording
Turn every conversation into a growth opportunity with Kavkom! Our intuitive, highly secure call recording functionality is the must-have tool for any company aiming for excellence in customer relationship management and team performance.
Improve call tracking with call recording
Call recording enables telephone conversations to be captured and stored for later use. This includes both inbound and outbound calls, providing a complete view of customer and partner interactions.
Access recordings from anywhere
With just a few clicks in your call history, listen to all recorded calls from a computer, tablet or cell phone. If you’re using a CRM system, you can find the recordings in the activity history in the contact record.
Improve your teams' skills
Analyze customer interactions to assess your agents’ performance, identify areas for improvement, set up a targeted learning program, train your teams, reinforce your agents’ skills and boost results.
Get valuable tracking data
Confront disputes and confirm all communicated information with confidence thanks to our call record retrieval function. Restore clarity and strengthen your position with instantly accessible recordings.
"Kavkom a été la réponse parfaite à nos besoins en téléphonie d’entreprise. Leur système simple et fiable, les statistiques de performance, la personnalisation des standards téléphoniques et la capacité d’appeler rapidement nos utilisateurs clés ont grandement renforcé notre efficacité et la satisfaction de nos clients."
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To meet its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. In addition, thanks to Kavkom’s telephony solutions, waiting times were considerably reduced, enabling calls to be handled more quickly. In addition, call-back times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Frequently asked questions
Why record telephone conversations?
Discover the 5 reasons why it’s a good idea to keep recordings of telephone calls:
- To facilitate the integration of new employees.
- Train teams and increase their efficiency.
- Evaluate employee skills.
- Enhance service quality.
- Attest to agreements made or operations carried out.
Is it legal to register your employees?
According to a new directive from the French Data Protection Authority (CNIL), the recording of calls in the workplace may be carried out in situations recognized as necessary, and used for training and assessment purposes. Calls between your employees, prospects or customers can be recorded in compliance with current regulations. The recording function can only be configured by administrators via the dashboard.
Is it possible to record a telephone conversation?
Of course, it is technically feasible to record telephone conversations. Most corporate IP telephony software includes a call recording function. In sectors such as insurance and cold calling, recording is mandatory: every call must be recorded and stored for two years, as evidence in the event of a dispute.
To protect agents’ rights and customers’ personal data, the law regulates this practice. Outside the insurance field, recording is not systematic, but organizations are required to inform their callers that their discussions with the company may be recorded. This is why the phrase “we inform you that this call may be recorded for service improvement purposes” is common.
How do I record a conversation during a call?
Even as an individual, it’s useful to have the option of recording your conversation. However, this function is not available on all smartphones. Sometimes, it’s natively integrated into the operating system, but specific applications also enable call recording.
For professionals, the process is similar, but the tools differ. Companies must have a telephony solution that offers this functionality. On Kavkom, for example, all you have to do is access the telephone line configuration and activate call recording for the line concerned. All calls to this phone line will be recorded.
What's the best free call recording tool?
There are many free call recording applications, but they are not suitable for professional use and may even be illegal, as they do not respect the obligation to inform the caller. For automatic recording of personal data, professionals require a reliable, secure solution.
Free solutions, on the other hand, cannot meet these requirements, particularly in terms of data protection. Kavkom’s call recording system fully meets these requirements.
How long are call recordings kept?
All recorded conversations are kept for a minimum of 1 year, during which time you can listen to them online and download them for longer retention, archiving and training purposes.
Can all users listen in on conversations?
Each user can access recordings of their own conversations. The ability to listen in on all users’ conversations is reserved for users in groups with “Administrator” and “Supervisor” access.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforcee
The benefits of Kavkom Call Recording
Easy Search and Analysis
Thanks to advanced search filters, you can easily find and analyze a call recording to extract relevant information or to answer specific questions.
Controlled and secure access
Recordings are securely stored in the Kavkom cloud and are only available to the line user or administrators and supervisors, with the required access.
Download your recordings
Listen to and download a call recording to share with your teams, provide evidence in a contract or dispute, or to train your teams.
Record your calls now with Kavkom
Use Kavkom’s call recording and learn how to take advantage of this feature.
Customer service and after-sales support are exceptional. Their processing efficiency is remarkable, with a rating of 5 out of 5. The employees are friendly, fast and above all very efficient.
With Kavkom, a high-quality professional VoIP standard, I was pleasantly surprised by its practical options and the support from Brayan. Flexible account management and varied choice of destinations at advantageous prices. Congratulations to the Kavkom team for their excellent work!
Convincing demonstration, subscription to VoIP telephony for the business. Complete, customizable, responsive product. Satisfied with the result.
