Features
Discover a whole range of practical features designed for better call quality
In the blink of an eye, consult Kavkom CRM statistics, reliable indicators of your customer relations: the number of leads added, qualified prospects, comments made, events, appointments scheduled, tasks carried out, sales closed… over selected periods: weekly, monthly, half-yearly.
Kavkom CRM includes a function for sending e-mails to your contact person – personalized or predefined – from the Contact Sheet or from the interface workstation, even during a call.
Kavkom CRM includes a function for sending an e-mail message to your contact person – personalized or predefined SMS – from the Contact Sheet or from the interface workstation, even during a call.
Configure multiple email/SMS templates in advance for your sales or support teams. Write texts corresponding to the key stages in customer relations, and automatically insert relevant variables from contact sheets (surname, first name, address…). All the user has to do is click to send an e-mail/SMS message tailored to the person they’re talking to.
Kavkom CRM makes it easy to measure lead development and conversion. You create a conversion tunnel sequenced into several folders, the modules. And by moving leads, or groups of leads, from one module to another along the tunnel, you’ll be able to visualize the state of your portfolio.
Importing your database of leads/customers/contacts into KAVKOM CRM takes just a few minutes. Select the appropriate file and upload it in 1 click.
One of Kavkom CRM’s greatest assets in terms of contact management is its infinite ability to create colorful labels. These “tags” applied to your leads enable you to sort them in a search and get a quick overview of their quality. Simple and practical!
Benefit from a free virtual number. For your 1st order, Kavkom offers you the virtual number of the country of your choice. This gives you the advantage of a local area code, so you can stay as close as possible to your customers. Would you like to keep your current business telephone number? Kavkom provides portability and access to a range of advanced functions.
With a Kavkom line, you can be sure of high-speed call quality at all your company’s workstations. Thanks to Kavkom’s network infrastructure, you benefit from :
- Stand-alone transmission channels, guaranteed without host network
- Smooth, HD-quality calls. For better listening to your contacts
- 100% digital tracking.
A ringing group is a group of several telephones that can ring simultaneously, or one after the other in a “cascade”. You assign each work team, each department, each agent, the ringing group corresponding to his or her prerogatives. Useful for dispatching call management. More information on how to set up a ringtone group.
Don’t let your incoming calls go unanswered! Are you in a meeting, out of town or simply away and want to redirect incoming calls to your voicemail, mobile or colleagues? The Kavkom interface includes a call forwarding programming function. With just a few clicks, you can configure the appropriate call transfer and ensure that your callers are taken care of quickly.
The Kavkom interface gives you the ability to identify incoming call numbers and assign them a status. Authorize or block inappropriate numbers by creating a blacklist that can be updated as your needs change.
In compliance with the RGPD law of June 20, 2018, Kavkom’s teams have developed an outbound call restriction module. Complementary to incoming call blocking, it allows you to identify the numbers to be automatically blocked on a blacklist, so that they can be barred from calling your departments and users.
Call history gives you access to a wealth of decisive information on incoming and/or outgoing calls from all your telephones. At a glance, you’ll know the time and duration of each call, as well as the number of calls made, received and unsuccessful. An indispensable tool for analyzing call center performance and making strategic decisions to improve efficiency.
Recording incoming and outgoing calls is one of Phone System Kavkom’s flagship services. At any time, you can access details of each conversation, listen to it and download it from the “Call log & recordings” menu. Indispensable for training and developing your teams.
Do you have several branches or offices? Make internal calls at no extra cost, just like in a local network. As your lines are hosted on the same Kavkom domain, you can call your internal colleagues, even if they are not connected to the same Internet network. Your corporate telephony is centralized!
Phone System Kavkom lets you put several calls on hold simultaneously. With no loss of time or opportunity, you put your caller on hold, manage the second call, and resume the initial call with a single click.
Do you hear a colleague’s vacancy ringing and refuse to let it go unanswered? Intercept it simply from the keys on your phone and, the ultimate in convenience, identify the caller’s number before picking up!
Create as many users as you have lines! On the Kavkom Phone System, the number of users is unlimited. Once profiles have been created, assign them to user groups so that they can benefit from personalized access and authorizations.
Create groups and configure them according to user profiles – Administrators, Agents, Sales, Accounting, Technical Support… Configure customized access to the Kavkom interface and its functionalities by customizing permissions and restrictions.
Manage your company’s lines (extensions) from your Kavkom interface. Connect them to the IP phones or softphones of your choice. Match them with qualified users to operate workstations efficiently.
See the availability of your agents at a glance and increase efficiency. Kavkom supervision lets you monitor the status of each of your employees’ lines, and intervene if necessary from the interface. You can listen in and mute a conversation remotely if you need to.
If your company has several sites around the world, Kavkom’s multi-site management solution is THE SOLUTION! All incoming calls are grouped together on the same virtual switchboard, and it’s up to you to dispatch them according to their purpose to the different geographical sites. You can easily supervise the various sites from your online interface, regardless of the number of workstations.
With Phone System Kavkom’s Spy function, you can monitor all calls made or received by your agents without them noticing. Identify their callers, as well as the time and duration of their calls.
On the Kavkom interface, each user has his or her own virtual workstation! View the communication in progress. If your correspondent is referenced in your CRM (Customer Relationship Management) software, his or her information sheet is instantly displayed. If it’s not there, you can create a CRM record for it – in real time – by filling in the relevant fields. From the workstation, you can send e-mails & SMS, create events, make notes and much more – even while on a call!
In the Kavkom interface workstation, your correspondent’s record automatically “pops up” if he or she is referenced in the CRM and the “telephone number” field is filled in. If this isn’t the case, you can create an online CRM file for it, providing all the information needed to identify it.
Manage incoming calls by setting your numbers. When a company number is called, decide whether to ring a line, a ring group, redirect the call to an IVR, a voice menu or a messaging system. All from the Kavkom web interface.
At any time, send a personalized SMS – or a pre-recorded template – to your contact in just 2 clicks. Connected to your database, the Kavkom SMS system automatically retrieves and integrates all the variables you require (Name, Address…) into the body of the SMS. A crucial gain in responsiveness.
At any time, send a personalized e-mail – or a pre-recorded template – to your contact in just 2 clicks. Connected to your database, the Kavkom e-mail system automatically retrieves and integrates all desired variables (Name, Address…) into the body of the e-mail. Did you say reactive?
Use the Kavkom calendar interface to manage your events. Schedule your calls, tasks and appointments on the Phone System. Customer Relationship Management (CRM) software offers a wide range of organizational possibilities.
By editing the address of your prospects on their Contact Sheet, their Google Maps location will be automatically displayed on your Kavkom web interface. Useful for giving your contact an itinerary or planning your sales force’s agenda.
Phone System Kavkom lets you comment on your contacts’ files. Prospects, Customers, Partners… your contact’s file is instantly displayed on the screen, leaving the agent to formulate time-stamped comments – indicating the date & the user’s name. Indispensable for informed file processing.
Create personalized sales pitches on the Kavkom web interface and assign them, by number, to the various departments in your company. Technical Support, Sales Department, After-Sales Service… each time a call is made, the user instantly sees the sales pitch for the type of line called. Easier file tracking. Faster team training times.
Import and export an unlimited number of contacts as .csv files into Kavkom CRM. Classify your leads by module and tag, and qualify them in record time. Once imported, all you need to do is assign them to a user agent, either manually or automatically.
With Phone System Kavkom, exporting your call history is child’s play. Select the appropriate filters – incoming calls, outgoing calls, period or time slot… – according to your requirements, and set up a customized export, the prerequisite for fine analysis of your data.
The Phone System gives you the ability to export telephone line statistics as .csv and .pdf files. A reference tool for Call Centers concerned with the evaluation – and progress – of their agents. Number of calls received, made, missed, length of calls, average incoming and outgoing calls, dates and times of calls… Get clear reports, in a variety of formats .csv .pdf
Information about your company’s calls is automatically recorded in the Kavkom interface. These statistics are a formidable tool for analyzing your business telephony. Invaluable for fine-tuning your strategy, improving performance and reducing costs.
All call statistics filtered by company phone numbers.
All call statistics filtered by telephone line and user agent extension. It can also be used as a time clock for staff.
All call statistics filtered by country and area code.
All unfiltered call statistics.
View call statistics live.
Phone System Kavkom’s customizable voicemail system can be set up on each phone to suit your needs.
- Choose whether to send calls directly to voicemail or only when the position is vacant.
- Deliver a standard or personalized voice message. You create as many voicemail boxes as you like, protect them with a password, dial the voicemail announcement, activate notification and/or forwarding of voicemail messages to your e-mail…
- Notify your users of missed messages or calls, on their Web interface or by e-mail, which can include an attached audio file.
Stay informed at all times about your line’s activity for maximum responsiveness! When you miss a call, Phone System KAVKOM generates a report and sends it directly to your mailbox. In this notification, you receive details of the call and the caller.
Stay informed and reactive at all times! When you’re in a meeting, busy or simply unreachable, your callers leave their voice messages on your answering machine. Your message is then converted into a WAV audio file and made available in your mailbox.
In a meeting, busy or simply unreachable? Your callers leave you a voice message on the Kavkom answering machine. The Phone System instantly converts this message into an audio WAV file and transfers it to your mailbox. (note zac: when I put the text online I don’t understand what this feature is, which seems to be the same as Messaging to Mail, so it’s not online)
Receive all your faxes directly to your mailbox! Phone System Kavkom includes a practical application for the business world. Faxes received on your Kavkom line are digitized and sent to your mailbox. A precious saving of time… and paper.
For calls on hold from your customers, partners or suppliers, you are free to play the on-hold music of your choice, as long as you have uploaded it in .WAV format beforehand.
Want to give them a more powerful message? Kavkom creates a customized on-hold message for you! Upload the music files and the on-hold message text, and Studio Kavkom does it for you, free of charge…
The CRM linked to the Kavkom Phone System makes it extremely easy for your user agents to make calls. It’s Click To Call! A click on the correspondent’s phone number is enough to trigger the call and initiate the connection.
On your Chrome Internet browser, all phone numbers are highlighted, and you can launch the call with a single click. This is the effect of the Kavkom Click2Call extension, downloadable from the Chrome Web Store. Connected to your telephone line, the extension eliminates the need to dial, saving you precious minutes.
Need to bring all your company’s employees together? The Kavkom Phone System’s “Conference Bridge” function enables conference calls to be set up between all users with a line – up to 30 participants – without the need for additional, sometimes costly, equipment. Simply connect to your workstation on the interface and the conference can begin! Service included in the monthly package.
With Kavkom Web Phone, you no longer need an expensive telephone set or a softphone to set up! A simple Internet connection lets you make calls, wherever you are! Assign a Kavkom line to a user, and the Web Phone is ready to use, with no settings required. All he has to do is log on to the app with his Kavkom credentials… and make the call.
Benefit from modern, interactive tools and take full advantage of telephony-computer convergence (CTI). Kavkom’s user-friendly web interface centralizes telephony management for all your company’s sites on an online dashboard.
The best way to keep your customers waiting! The Kavkom virtual queue has been designed to maintain the caller’s position precisely, regardless of the number of simultaneous incoming calls (up to 100!). Informed of the evolution of his place in the queue, your customer waits for his turn while going about his business. Win-win functionality.
Store your call recordings directly on your Cloud via Dropbox. Phone System Kavkom servers automatically delete call records older than 2 months. For unlimited access, the Storage Cloud solution – configured free of charge by Kavkom – transfers them as and when required to your cloud servers.
Kavkom CRM is a simple and intuitive Customer Relationship Management software. Linked to the eponymous Phone System, it facilitates the organization of your customer relations thanks to a range of hybrid functionalities: half CRM, half Phone System; event management, detailed contact sheets, SMS dispatch; email dispatch, “feedback” of contact sheets during calls…
Improve the efficiency of your telephone answering service – and your company’s image – with Kavkom’s Interactive Voice Server. All your incoming calls are picked up, directed to a pre-recorded voice menu, qualified at the touch of a button and routed to a programmed destination: an extension, a group, a voice mailbox, a sound…
Set up incoming call routing according to company opening hours from the KAVKOM Phone System interface. For example, if the call is received during business hours, it is routed to a Ringing Group or an Interactive Voice Server. If it occurs outside office hours, it is routed to the IVR or messaging system.
For calls on hold from your customers, partners or suppliers, you are free to play the on-hold music of your choice, as long as you have uploaded it in .WAV format beforehand.
Want to give them a more powerful message? Kavkom creates a customized on-hold message for you! Upload the files > Music and Text on Hold and Studio Kavkom will do it for you, free of charge.
With the new Text To Voice feature, create voices for your answering machines, IVRs and messaging systems from a simple text. Enter the text in the Phone System Kavkom interface and the voice is played!
Access all your phone lines, view your phone fleet, consult the blacklist of blocked numbers, download voicemails to email, send or receive SMS messages, export leads… The list of APIs (Application Programming Interfaces) offered by the Kavkom Phone System is vast. These APIs provide the information feedback and cross-referencing needed to analyze and operate the system.
On the Kavkom Predictive Dialer, each user can personalize the speed of dialing telephone numbers and adapt it to their rate of file processing: from 1 to 5 simultaneous calls per agent connected.
The predictive package guarantees each Telemarketer an online workstation dedicated to their campaigns! Furthermore, multitasking allows the visualization of the communication in progress, the display of the contact card, the qualification of prospects, the sending of e-mails & SMS, the creation of events, the location of the interlocutor life Google Maps, and more!
Export your Predictive campaigns in CSV format and obtain these results in a spreadsheet with scoring and qualification, the best tool of the Kavkom automatic numbering software to analyze, correct, and perform.
Do you need to import your prospect lists into the Predictive Dialer module quickly? Are they stored in CSV format? Nothing’s easier! You have to upload them from the workstation of your online Kavkom interface. And let the Predictive Dialer do the rest; for example, classify them by module or tag.
Exporting your call history with the Kavkom Phone System becomes child’s play. Select the appropriate filters – incoming calls, outgoing calls, period, or time slot… according to your requirements and set up a tailor-made export before the detailed analysis of your data.
The Kavkom Predictive Dialer centralizes all the data collected during the calls, an excellent tool for analyzing the campaigns’ results. Study instant statistics from the interface. Then, adjust your strategies to strengthen your level of performance and competitiveness in the market.
Find all the call statistics filtered by telephone line and user agent position on the predictive Dialer dashboard.
View all call statistics by agent and by the campaign in real-time on the dashboard of your interface. A must monitor your teams and the quality of your campaigns!
In the Predictive Dialer, create customizable qualification fields for your prospects based on available information. So when importing your leads file on the Predictive Dialer, you get all the necessary information, accessible and updatable from your workstation!
When a prospect is put on hold, the latter waits in the company of music on hold played in the handset, fully configurable. Do you want to cultivate the image of your company through custom music/voice? Contact Kavkom support, and our studio will record it for you free of charge!
Set up multiple email/SMS templates for your telemarketing teams in advance. Write the texts corresponding to the critical stages of the Customer Relationship and Automatically insert the relevant variables from the contact sheets (surname, first name, address, etc.). Then, the user only has to click to send an email / SMS adapted to his interlocutor.
On the Kavkom Predictive Dialer, create as many campaigns as needed, depending on the profile of your audiences, your prospects, marketing objectives… Please take advantage of it, and you will never be restricted!
The Kavkom Predictive Dialing Software has an “arguments” function. Very useful for providing your agents with the argumentation sheets adapted to the themes of prospecting campaigns / to the profile of the prospects contacted.
Do you want maximum efficiency? Exceeding your strategic objectives? Activate Kavkom Predictive Dialer Recycling! The app accompanies you towards the optimal management of your campaigns by recycling your prospects; by automatically reviving all those who have not (yet) answered!
The Conference Function of the Predictive Dialer: the promise of real-time supervision. Supervise the conversation of one of your agents with a prospect and interact when needed, without additional, sometimes expensive equipment. A simple connection to your workstation on the interface and the conference between your agent, his contact, and yourself can begin!
From real-time supervision, monitor all calls made by your agents without them noticing. Listen to their conversations discreetly, and identify their interlocutors and the content of their remarks.
Supervising an agent also means guiding him, motivating him, and coaching him in actual conditions. On the Predictive Dialer interface, Listen, join the conversation of one of your agents, and coach him without his interlocutor hearing you.
By referencing prospects from Predictive campaigns on the Kavkom CRM and creating targeted events – Calls, Tasks, Appointments… – for the follow-up and conversion of your leads and configuring Reminders and Notifications – by email, on the interface… – to increase your reliability.
Manage your leads your way. Qualify them by creating contact files, organizing them, classifying them by folder, tagging them, and editing them… Use the CRM functionalities – making appointments, sending emails or SMS… – to make them evolve along the conversion funnel, from simple prospects to loyal customers.
The Kavkom CRM includes a function for sending an electronic message to your interlocutor – personalized or predefined SMS – from the Contact Sheet or the interface workstation, even during a call.
The Kavkom CRM includes a function for sending an e-mail to your interlocutor – personalized or predefined e-mail – from the Contact Sheet or the interface workstation, even during a call.
Kavkom CRM is a simple and intuitive Customer Relationship Management Software. Linked to the Predictive Dialer, it facilitates the organization of your customer relationship thanks to a range of hybrid functionalities: half CRM, half Predictive; event management, detailed contact sheets, SMS sending, sending emails, “uploading” contact files during calls, etc.
Thanks to its intelligent automatic dialer, the Robot Dialer Kavkom can handle up to 150,000 calls/hour simultaneously. Each user can customize the dialing and broadcast cadence of pre-recorded messages on Robocalling campaigns.
The Kavkom automatic caller allows scrupulous compliance with the RGPD.
- Manually: Insert the contact file to be blacklisted into the software. If these numbers appear in one of your campaigns, it immediately excludes them.
- Automatically: if one of the prospects no longer wishes to be contacted, he lets the Robot Dialer know by pressing the “black list” button on the predefined menu. It will be automatically blacklisted in the system.
When calls from Robocalling campaigns reach answering machines, the Kavkom Robot Dialer algorithm detects them. Once identified, the numbers are automatically classified as “answering machine” in your prospect file.
The Kavkom Robot Dialer includes an Interactive Server function, allowing the prospect to interact, for example to contact one of your agents, following the broadcast of a pre-recorded message. You are free to configure the menu and assign the connection function to the button of your choice.
This handy feature of the Kavkom Call Automator lets you drop a pre-recorded message into the voicemail boxes of all your prospects at the click of a button.
Call recording is one of Kavkom’s flagship services. At any time, you can access, listen to and download the details of every call made as part of a Robocalling campaign. Guaranteed traceability!
Control, edit and execute: like the Predictive Dialer software, the Robot Dialer gives you the ability to manage several campaigns in parallel from your workstation on the interface. In “Multi-Campaign” mode, load several campaigns simultaneously onto your Robot; it will manage them with the same efficiency.
As many users as Robot Dialer packages? It can be done. The software allows the creation of an unlimited number of users. Already have a Kavkom telephone line? Combine them with your Robot Dialer packages! By coupling the two solutions, your agents can also take advantage of incoming calls to boost your campaigns.
View call data from your Robocalling campaigns in real time on the Kavkom interface. Profiles of prospects who pick up the phone, press a call button, talk to your agents, statistics on active campaigns…
This Robot Dialer menu displays all current Autodialer campaigns, along with a summary of available statistical data: campaign name, number of connections, channels used and number of CPSs. In real time for optimal tracking.
The Kavkom Robot Dialer centralizes all the data collected during calls: call times, call duration, call qualification, rejected calls, unanswered calls, etc… a formidable tool for statistical analysis of campaigns. Invaluable for fine-tuning your strategies and boosting your performance levels and competitiveness in the marketplace.
Get precise statistics for each of your Robocalling campaigns: at a glance, you can see the overall status of the campaign, calls made, pre-recorded messages broadcast and connections made.
Export your Robocalling campaigns in CSV format and get the results in a spreadsheet with rating, qualification and matchmaking data… Kavkom’s Robot Dialer is the best tool for analyzing, correcting and performing.
Use Kavkom CRM – Customer Relationship Management software – simple and intuitive. Linked to Robot Dialer, it facilitates the organization of your customer relations thanks to a range of hybrid functionalities: event management, detailed contact sheets, SMS sending, email sending, contact sheet “escalation” during calls…
Schedule the launch of your Robocalling campaigns on the Kavkom Robot Dialer interface: Select the day and time slot best suited to each audience. The software remembers your preferences and broadcasts your company’s pre-recorded messages at the desired time.
Do you want to exceed your strategic objectives? That’s what the Robot Dialer Kavkom’s lead recycling mode is for! By automatically relaunching all prospects who have not (yet) responded to your messages, or who are absent or on an answering machine, the app brings your campaigns to optimum efficiency.
Another feature of the Kavkom Robot Dialer is the ability to transfer contacts from one Robocalling campaign to another. Perfect for simplifying your campaign management.
Connect via keypad buttons, deposit voicemail messages, detect answering machines, automatically transfer calls after announcement playback… combine all these features of the Kavkom Robot Dialer to suit your needs by creating scenarios that suit your audiences.
Would you like to promote your company’s / association’s / political party’s image with personalized messages? Write your messages for broadcast on the Robot Dialer Kavkom, and our teams will record them in a professional studio. A guarantee of optimum quality and customization. All that’s left to do is import the audio files to launch the Robocalling campaign.
Manage your leads as you see fit. Qualify them by creating contact files, organizing them, classifying them by folder, tagging them, editing them… Use CRM functionalities – making appointments, sending emails or SMS… – to move them along the conversion tunnel, from simple prospects to loyal customers.
To refine the qualification of your leads, there’s nothing like the file classification suggested by Kavkom CRM. You create folders – modules – by lead category, and label them as required: “appointment”, “new leads”, “call back”. You can even create custom fields for more precise processing.
With Kavkom CRM, you can create as many fields as you like to qualify your prospects according to your needs. Vary the display of fields from one module to another, if you like.
The Kavkom CRM is above all an intuitive and devilishly efficient agenda. Record all events relating to your customer relations: calls, appointments, tasks. Assign leads or user agents to these events. Receive a reminder or notification as they approach.
A useful feature for organizing field agents’ schedules. View the geographical distance between appointments in the Kavkom CRM calendar. The distance calculation is automated as soon as the “address” fields are completed in the prospect file.
Make the most of Kavkom CRM’s extensive organizational capabilities. Create targeted events to follow up and convert your leads: Calls, Tasks, Appointments… Set Reminders and Notifications (by e-mail, on the interface… ) to reinforce your reliability.
Create groups and associate them with your users – Agents, Sales, Accounting, Technical Support … Give them personalized access – privileged or restricted – to lead information and KAVKOM CRM functionalities according to their status and area of expertise.
In the blink of an eye, consult Kavkom CRM statistics, reliable indicators of your customer relations: the number of leads added, qualified prospects, comments made, events, appointments scheduled, tasks carried out, sales closed…over selected periods; weekly, monthly, half-yearly.
Kavkom CRM includes a function for sending e-mails to your contact person – personalized or predefined – from the Contact Sheet or from the interface workstation, even during a call.
Kavkom CRM includes a function for sending an e-mail message to your contact person – personalized or predefined SMS – from the Contact Sheet or from the interface workstation, even during a call.
Configure multiple email/SMS templates in advance for your sales or support teams. Write texts corresponding to the key stages in customer relations, and automatically insert relevant variables from contact sheets (surname, first name, address…). All the user has to do is click to send an e-mail/SMS message tailored to the person they’re talking to.
Kavkom CRM makes it easy to measure lead development and conversion. You create a conversion tunnel sequenced into several folders, the modules. And by moving leads, or groups of leads, from one module to another along the tunnel, you’ll be able to visualize the state of your portfolio.
Importing your database of leads/customers/contacts into Kavkom CRM takes just a few minutes. Select the appropriate file and upload it in 1 click.
One of Kavkom CRM’s greatest assets in terms of contact management is its infinite ability to create colorful labels. These “tags” applied to your leads enable you to sort them in a search and get a quick overview of their quality. Simple and practical!
Don’t let your incoming calls to geographic numbers go unanswered! Are you in a meeting, out of town or simply away and want to redirect incoming calls to your voicemail, mobile or colleagues? The Kavkom virtual number interface includes a call forwarding programming function. With just a few clicks, you can set up the appropriate call transfer and ensure that your callers are taken care of quickly, anywhere in the world.
The Kavkom Phone System gives you total freedom to personalize your voicemail box on a virtual number: you create as many voicemail boxes as you like, on the geographic numbers of your choice, protect them with a password, dial the voicemail announcement, activate notification and/or forward voicemail messages to your e-mail…
Choose the number(s) that suit your international business from a wide range of destinations. In more than a hundred countries, display a local number, a great guarantee of proximity and trust.
Call recording – inbound and outbound – the flagship service of the Kavkom interface, is also active – free of charge – on the virtual numbers in your telephone park. At any time, you can access the details of each conversation, listen to it and download it from the “call details and recordings” menu in your Kavkom interface, or from your Dropbox.
Optimize your business phone systems thanks to Kavkom
VoIP IPBX switchboard, international virtual numbers, hybrid CRM software… Kavkom provides your company with all the benefits of VoIP telephony. Now connected to their workstations via a simple Internet connection, regardless of their location, your company’s agents gain in mobility, responsiveness, professionalism and performance, whatever the department concerned.
Customer service, call centers, after-sales service for online stores, telecommuting employees… all benefit from a range of telephony functionalities (call routing, number portability, call transfers…) coupled with IT solutions for prospecting (Predictive Dialer, Robot Dialer) and management (hybrid CRM). Kavkom transforms your company’s telephony with major technological innovations, for a minor budget. Hosted business telephony, freed from the constraints of hardware installation and maintenance: that’s the secret of the Kavkom unlimited package.